FAQ – Gin Bothy
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FAQ


DELIVERY
Yes, we did have a delivery charge, but we don't anymore!!!
We are a small artisan business and our products are hand turned, hand batched and bottled, labelled and sealed.  We receive enquiries from all over the UK and further afield, however with the small batch process we use being able to mass produce and be in everyone's "shop round the corner" is not possible.  Therefore, we have an online shop, and have sourced secure and appropriate packaging to be able to send our products all over the UK.  Sadly, there are costs involved in this, and as such we used to have a delivery charge, but, we have listened to your feedback and have removed all shipping costs - our delivery is now FREE!

How long does delivery take?
We will dispatch your order within 5 working days.  If an order is urgent please email us directly before or after the order has been placed to let us know. Due to the artisan nature of our hand bottling of batches we do not always have a bottle on the shelf ready to go so we will contact you if there is any delay.
 
We estimate delivery 3-5 days after dispatch, we carefully bubble wrap and package you bottle, sent by courier to main UK postcodes and by Royal Mail to Highlands and Islands areas, therefore the maximum delivery time from your order to receipt should be no longer than 10 days,  (however we're based in the Scottish Glens so sometimes our poor post-man can get stuck behind a tractor!)  Due to the weight of the bottles we find parcel courier and Royal Mail is the easiest and most reliable way to get the bottles to you, but tracking is not always standard - please contact us prior to placing the order if tracking is essential as your gin delivery will require an additional charge and a signature!
We are happy to add gift notes to your order as many people find a bottle from the Gin Bothy makes a perfect gift -simply add your greeting into the notes section, don't forget who it's to and from!